Support

It connects your Square restaurants to your Skip account. Once connected, your restaurants receive Skip orders through Square, so you keep managing your menus, inventory, and store hours in Square while using Skip's network of professional couriers.

An active Skip partner account, Square for Restaurants, and at least one active menu in Square. The integration is not supported on other Square plans.

Open the Connect page and click Allow access. Sign in to Square and approve the application, then answer a short set of questions: a contact email, the locations and menus you want to integrate, any price markup you want applied, and whether you intend to sell alcohol. A summary is shown for you to confirm before anything is submitted.

Provided you have completed the setup of your Skip partner account, we will link your Square locations typically within 2 business days. Once that is done, you should receive an email confirming that your restaurants have been onboarded.

You do not need the tablet to receive orders, but we recommend keeping it: you can use it to contact Skip Live Support and to pause Skip orders.

After your onboarding to the Square integration has been completed, make sure you notify your integration partner that you are now directly integrated to Skip through Square. Leaving your previous integration active may lead to duplicated orders and menus.

Yes. During onboarding you can give each location its own menus, or apply the same menus to every location.

The integration needs at least one menu, so onboarding cannot be completed without one. Create a menu in Square and then start the connection again.

Make changes directly to the assigned menus in your Square dashboard. They sync automatically to the menu shown on Skip. For example, if trying to hide an item within Skip, you should remove it from the assigned menu in Square.

Skip is not currently available as a channel within Square's menu management dashboard. Manage your menu content through the assigned menus in Square instead, as described above.

You can hide a category or item by either removing it from the assigned menu within Square, or by hiding it from specific locations within Square.

Onboarding asks whether you intend to sell alcohol. Answer yes if you do, and we will enable alcohol sales once we have verified that you have an active alcohol sales agreement in place. If you do not have an agreement with Skip yet, we will contact you.

All alcohol items must be flagged in your Square catalog using the Item contains alcohol flag.

You will be asked to specify a price markup percentage during the onboarding of your Square locations to Skip. If provided, we will increase your menu prices by that percentage, rounding up to the nearest multiple of $0.25. You can also choose whether the markup applies to modifier prices.

If you wish to modify this percentage after onboarding has completed, run through the setup again and we will automatically update your already onboarded restaurants.

You can set up Free Item, BOGO, and other Skip promotions in your Skip partner portal. See the Skip Secret Sauce blog for more information.

Yes, they will show up in your Square sales reports as belonging to Source Skip & JustEatTakeaway. Associated payments will be labeled with payment source JustEatTakeaway.

If you wish to cancel an order, we recommend contacting Skip Live Support. Alternatively, you can cancel the order directly within Square.

You can contact Square support, and Square will forward the issue to Skip if it is determined to be a Skip issue.

Use the Manage link on the home page to run through the setup again and resubmit your choices.

If you would like to temporarily pause orders on Skip, you can toggle your store offline using the Skip tablet.

Open your Square dashboard and navigate to Settings > App Integrations. Locate our integration under My Applications and select the Disconnect App option. This will deauthorize our application and set your stores offline within Skip.